Here are answers to the questions and concerns we receive from everyone.
Click a question under the topic you want to see to read the answer.
General questions about the service
What kind of service is MyLetter.jp?
What is a “private mailbox” second address?
Can I file a Japan Post change-of-address notice?
Can I start using it the same day I apply on the web?
Can I check my mail on a smartphone or PC?
I cannot receive parcels from our office because of Japan Post’s change-of-address service
Is submitting ID documents required?
Buying small items from shops and web stores in Japan, and storage and shipping
Will I be charged even if I have not submitted ID documents?
Can you receive parcels from private delivery companies?
Can I register my resident registration (juminhyo) at the address?
Do I need to pick up arriving parcels?
Is there an age limit for the service?
Can I use the service wherever I live?
About using the service
Which second addresses can I use?
Do I need to write the Box number “ML●●●”?
Parcel not arriving? Are there any points to note?
Can I use it for company registration?
What is the difference between automatic forwarding of parcels and 21-day storage of mail?
Points to note
Can I publish the address on the web?
About nicknames
Can I use a company name (business name) as a nickname?
Can I use a nickname or family name for anonymous use?
About receiving and forwarding
Do I need to do anything to start forwarding?
Are all parcels automatically forwarded?
What forwarding methods are available?
Can I change the sender name and so on when forwarding?
Can I have items held at a carrier’s depot as the forwarding destination?
Where do I register my forwarding address?
Can mail and parcels be forwarded together?
Are there any items you cannot receive?
What happens to items you cannot receive?
About EMS international mail
What items cannot be sent by EMS international mail?
Are the contents checked for EMS international mail?
Are there items that cannot be forwarded by EMS international mail?
About cash on delivery (COD)
Which bank should I transfer payments to?
About storage and handling
About payment
About changing registered information
How to change your registered information
About signing up
Other
