Please be sure to read this
Items bought by cash on delivery (COD) or pay-later cannot be shipped overseas
When you use a second address at a Japanese online shop, please do not choose “cash on delivery (COD)”, “payment on delivery”, “pay later”, or services where you pay by credit card when receiving the item (such as e-Collect) as your payment method. Please also do not choose “shipping cost paid on delivery”, because we cannot pay it on your behalf.
If a parcel with one of the payment methods above is sent to MyLetter.jp, we will refuse to accept it.
In some cases the online shop may also charge you a cancellation fee or similar. Such charges are your responsibility. Please be very careful not to buy with COD or shipping paid on delivery.
Frozen and chilled items cannot be shipped overseas.
All parcels shipped overseas are stored at room temperature. Therefore, if frozen, chilled, or perishable items arrive at our warehouse, they may thaw or spoil.
For this reason, we cannot forward frozen, chilled, or perishable items. We cannot accept any responsibility, so please make sure the products you buy from online shops are not frozen, chilled, or perishable before you purchase.
Spray cans cannot be shipped overseas
This includes spray-type hair products, hair growth products, lotions and antiperspirants, gas stove canisters, and so on. Parcels containing spray cans often arrive at our warehouse, but we cannot forward them.
When shopping, please make sure the product is not a spray can type before you buy. If such an item arrives, it will be returned to the seller.
Prohibited items cannot be shipped overseas
Some goods are prohibited items that cannot be shipped overseas. Prohibited items cannot use MyLetter.jp’s forwarding service.
Items we refuse to ship overseas
(Example) Perfume ･･･ It is highly flammable and cannot be loaded onto aircraft
The list of prohibited items is here.
Items prohibited by the destination country cannot be shipped overseas
In addition to the common “prohibited items”, each destination country prohibits certain items. Be sure to check each country’s prohibited items as well. If such an item arrives, it will be returned to the seller.
The list of prohibited items by country is here.
Lithium-ion batteries
Since January 2013, products containing lithium-ion batteries can also be sent by EMS (international express mail). (Lithium-ion batteries on their own cannot be sent.) Please be sure to read the conditions below before using the service.
The battery must be installed in or built into a device
- Items with a lithium-ion battery installed in or built into a device・・・Can be shipped overseas by EMS.
- Lithium-ion batteries on their own・・・Must be shipped by a method other than EMS. A separate quote is required.
- Items where the lithium battery is not installed in the device・・・If you would like us to open the product and install the battery in the device, please request this. Otherwise, only the lithium-ion battery will be shipped by a method other than EMS. A separate quote is required.
There is a limit on the number of lithium batteries per shipment
Even if the lithium-ion battery is installed in or built into a device, there is a limit to the quantity that can be shipped at one time. Please note that the limit for products containing batteries is 2 items.
It must be sent to a country or region that does not restrict lithium battery imports
Countries such as France, Germany and Italy do not allow lithium batteries to be sent by EMS, so we will offer UPS instead. Compared with EMS, the shipping cost may be more than double. If you need a shipping quote in advance, please contact customer support.
Products with built-in or enclosed lithium-ion batteries, and e-book readers
- Digital cameras
- Video cameras
- Mobile phones (iPod, iPad, iPhone)
- PDAs
- Laptop computers
- Portable navigation devices
- Portable TVs and DVD (Blu-ray) players
- MP3 players
- Electric shavers
- Electronic dictionaries
- Nintendo DS
- PSP (PlayStation Portable)
- Wii U
- Others
About overseas shipping by EMS international mail
Declared value and compensation amount
EMS and ePacket shipments are sent with a uniform declared value of ¥5,000.
Documents and letters are all ¥1.
Individual arrangements such as EMS insurance are available for a separate fee, so please request the insured amount through the inquiry form.
*A uniform insured amount applies to all forwarding.
*If you add an insured amount, customs duties may vary depending on the destination country. Please specify a value as close to the actual amount as possible.
Important notes
*Please be sure to check this when using overseas shipping
