Lost something in Tokyo or Osaka? Whether you left a bag on the train, a phone in a taxi, or a wallet at a shop, we help travelers file the official police lost property report in English and get their items back — even after they have gone home.
Fill in our page in English, and we create the official police forms as PDF files for free and email them to you. You can print them at a nearby convenience store such as 7-Eleven or FamilyMart. If you cannot print or submit the forms, or if you are in a hurry, just sign the Letter of Authorization — we can search for your item, receive it and send it to you, so you can enjoy your trip in Japan.
How our lost and found service works
- Fill in one simple form in English or Chinese — when and where you lost it, and what it looks like.
- Get the official police forms as PDF files by email (free) — the Tokyo Metropolitan Police Lost Property Report (English version), or the Osaka Prefectural Police form (translated into Japanese for you). Print them on plain white A4 paper at a convenience store such as 7-Eleven or FamilyMart.
- File the report — take it to the nearest police station or koban yourself (free), or let our staff submit it to Tsukiji Police Station (Tokyo, near Ginza) or Nishi Police Station (Osaka).
- Get your item back — sign the Letter of Authorization, and we receive your item for you and send it to ① your hotel while you are in Japan, ② the airport you leave from (held for pickup at a counter there), or ③ your home country.
Where to check first: trains, taxis, airports and hotels
- Trains and subways (JR, Tokyo Metro, Toei, Osaka Metro): ask station staff or the lost and found office of the railway company. Items are usually kept for a few days, then sent to the police.
- Taxis: contact the taxi company. Your receipt shows the company name and car number.
- Airports (Haneda, Narita, Kansai): contact the airport lost and found or your airline.
- Shops, restaurants and hotels: call them directly. Items not collected are passed to the police.
- Cards and phones: contact your card issuer or phone carrier right away to stop misuse.
In every case, also file a police lost property report — found items handed to the police in Japan are matched against these reports.
Fees
- Creating the official police forms (you file them yourself): free
- We submit your documents to the police: ¥2,200
- We receive and forward your item: cash-on-delivery charge (actual) + shipping cost (actual) + ¥1,100 handling fee + MyLetter.jp standard forwarding fees
All prices include tax. We email you the total before we ship. Note: if there are many items (20 or more), or if some items cannot be shipped overseas, extra fees such as a disposal fee may apply.
Frequently asked questions
I lost something on a train, bus or taxi in Tokyo. What should I do?
First contact the railway, bus or taxi company — they keep lost items for a few days before passing them to the police. At the same time, file a lost property report with the police. Our free online form creates the official Tokyo Metropolitan Police lost property report in English and emails it to you as a PDF, ready to print at a convenience store.
Is the police lost property report available in English?
Yes. The Tokyo Metropolitan Police publish an official bilingual (English/Japanese) Lost Property Report, and it can be filed at any police station or koban in Tokyo. We fill it in from your answers. For Osaka, we translate your answers and fill in the Osaka Prefectural Police form in Japanese.
Can I get my lost item back after I leave Japan?
Yes. Sign the Letter of Authorization online. Our staff can submit your documents, collect your item from the police (or receive it by cash on delivery), and ship it to your hotel, the airport, or your home country.
Do I have to go to the police station myself?
No. You can take the printed form to the nearest police station or police box (koban) yourself for free, or ask us to submit it to Tsukiji Police Station (Tokyo) or Nishi Police Station (Osaka) for you.
How much does it cost?
Creating the police forms is free. Submitting your documents to the police costs ¥2,200. Receiving and forwarding your item costs the actual cash-on-delivery charge and shipping cost, plus a ¥1,100 handling fee and MyLetter.jp standard forwarding fees. All prices include tax. Note: if there are many items (20 or more), or if some items cannot be shipped overseas, extra fees such as a disposal fee may apply.
I lost my passport in Japan. Can you help?
A lost passport must be reported to the police, and you also need to contact your embassy or consulate for a new passport or travel document. You can use our form to prepare the police lost property report in English.
I lost my item outside Tokyo or Osaka.
Please report it to the local police where you lost it. If your item is found, we receive it for you and send it to your hotel, the airport you leave from (held for pickup at a counter there), or your home country.
MyLetter.jp is a mail and parcel forwarding service with offices in Ginza (Tokyo), Osaka and Sendai.
